Policy on Late Payments, Arrears and Suspension
Invoices are issued on the 1st of each month for service in that month. These invoices do not include a statement of previous unpaid invoices.
Invoices are due on receipt and if payment is not received within 21 days the account is at risk of suspension.
Once suspended, reconnection requires proof of payment of all arrears plus a reconnection fee of $50 plus HST. After a second suspension, to be reconnected, the customer will also be required to sign up for Pre-Authorized Debit (PAD).